Roof leaking? Call us first.
Updated
For a roof leak repair, call us first. We treat leaks as a priority, make the roof safe, then find the real cause with a drone survey and quote the permanent repair in writing.
- Leaks treated as a priority
- Made safe first, repaired properly after
- Photos and findings you can give your insurer
- First visitStop the water
- NextDrone survey
- ThenWritten quote
9.93/1010-year written guaranteeFree drone and CCTV surveysLeaks treated as a prioritySigns your roof leak needs attention now.
- Water through the ceilingDripping, a spreading stain or a bulging ceiling.
- Tiles or slates blown offGaps left open to the next band of rain.
- Flashing torn awayLead lifted at a chimney, wall or roof window.
- Flat roof splitA tear or blister letting water into the room below.
- Loose ridge tilesRidge or hip tiles rocking or fallen after wind.
- Gutter pouring down a wallWater running into brickwork and window frames.
What we do on an emergency call.
A temporary cover or quick repair to stop the water getting in.
A drone survey once it is safe to fly, with the problem photographed.
A written quote for the permanent repair, done when the weather allows.
From leak to dry.
- 1CallTell us what is happening
Where the water is and when it started.
- 2RespondWe make it safe
The aim of the first visit is to stop the water.
- 3SurveyWe find the cause
Drone photos of the whole roof, problem marked.
- 4RepairFixed properly
Written quote, then the permanent repair.
Roof leak repair: what to do first.
If water is coming through a ceiling, the first job is to protect the house and the people in it. Put a bucket or bowl under the drip and lay towels around it. Move furniture, rugs and anything valuable out of the way. If water is near light fittings, sockets or the fuse box, switch off the electricity to that area if you can do it safely.
If the ceiling is bulging, keep everyone out of the room. Do not go up a ladder or onto the roof yourself, particularly in wind or rain. Take photos of the damage inside, with the date, as your insurer may ask for them. Then call us and tell us what you can see.
How we handle an emergency.
We treat leaks as a priority. The aim of the first visit is simple: stop the water. That might mean refixing a few slipped tiles, sealing a torn flat roof or putting a temporary cover over the problem area until it is dry enough to do the job properly.
Once the roof is safe and the weather allows, we fly the drone and photograph the whole roof. Leaks often start some distance from where the water shows inside, and storms rarely damage just one spot. The survey shows everything that needs attention, so the permanent repair deals with the real cause.
You then get a written quote for the permanent repair, with the photos. If you are making an insurance claim, the photos and our written findings give your insurer a clear record of what happened and what needs doing.
Storm damage and insurance.
Many home insurance policies cover sudden storm damage but not wear and tear, so it is worth checking your policy and calling your insurer early. Keep any tiles or slates that have come down, and do not throw away damaged belongings until the insurer has seen them. We can explain what we found in writing, but the claim itself is between you and your insurer.
What affects the cost of an emergency roof repair.
You get a price before the permanent repair starts. These are the main factors.
- Making safe
- Whether a temporary cover is needed first.
- Access
- How high and how easy the damaged area is to reach.
- Extent of damage
- A few tiles, or a whole section after a storm.
- Materials
- Matching slate or tile, lead or flat roof membrane.
out of 10 · 5 reviewsClear line roofing, great company and communication, very professional. Archie and his team got the job done on time and a great finish. Would deffo recommend and use again in the future
Leaking roof questions.
Anything else, just call. You'll speak to someone who knows roofs.
Call us07888 868356What should I do if my roof is leaking right now?
Catch the water in a bucket, move belongings away and switch off the electricity to that area if water is near fittings and it is safe to do so. Keep people out of any room where the ceiling is bulging. Do not climb onto the roof yourself. Take dated photos for your insurer, then call us.
Can you repair a roof leak in the rain?
We can usually make a roof safe in the rain with a temporary repair or cover, which stops the water getting in. A permanent repair, such as new lead flashing or a flat roof membrane, needs dry conditions to be done properly. We will come back to finish the job as soon as the weather allows.
Will my home insurance cover a leaking roof?
It depends on your policy and the cause. Many policies cover sudden damage from a storm but not gradual wear and tear or poor maintenance. Check your policy and call your insurer early. We can give you photos and written findings to share with them, but the claim is between you and your insurer.
Why does my roof only leak in heavy rain?
Heavy or wind-driven rain finds gaps that light rain does not reach, such as a cracked tile, worn flashing or a blocked valley. Water can also overflow from a blocked gutter and get behind the fascia. A drone survey usually shows the cause, because we can see the whole roof rather than guessing from inside.
Where this information comes from.
General information, not legal, financial or mortgage advice. Lender, insurer and council rules vary and change, so check with them or a qualified adviser.
You might also need.
Every roofing service we offer.
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Find out more →Flat roofsSplit or blistered flat roof? Repairs and new roofs.
Find out more →Schedule a call backTalk it through first, then a free survey if it is needed.
Find out more →Water coming in? Call us now.
We treat leaks as a priority, then fix the cause properly.