Privacy policy.

Who we are

Clearline Roofing & Drainage Ltd ("Clearline", "we", "us") is the controller of the personal information described in this policy. We are a company registered in England and Wales, company number 17446524, with our registered office at 66 Paul Street, London EC2A 4NA.

For anything about your information, email support@clearlineuk.com or call 07888 868356.

What we collect

We only collect what we need to answer your enquiry, survey your property and carry out the work.

• Contact details: your name, phone number, email address and the address of the property.
• Details of the job: what the problem is, the type of property and anything you tell us about it.
• Photos and survey records: drone, CCTV and loft photos and videos of your property, and our survey and completion reports.
• Records of the work: quotes, invoices, payments, guarantees and our messages with you.
• Reviews you choose to leave about us on sites such as Checkatrade or Google.
• Basic technical information when you use this website, such as your IP address and browser type, which our hosting provider records to keep the site secure and working.

How we use it, and our lawful basis

• To reply to your enquiry, book a survey and give you a quote. Lawful basis: taking steps at your request before entering into a contract.
• To carry out the work, keep you updated, invoice you and honour our guarantee. Lawful basis: performing our contract with you.
• To keep financial and tax records. Lawful basis: legal obligation.
• To ask for a review after a job, deal with complaints, improve our service and protect our legal rights. Lawful basis: our legitimate interests.
• To use photos of finished jobs on our website and social media as examples of our work, always with names, house numbers, streets and contact details removed. Lawful basis: our legitimate interests. You can ask us not to use photos of your property at any time.
• To send you marketing, only if you have agreed to it. Lawful basis: consent, which you can withdraw at any time.

Who we share it with

We share your information only where we need to, and only what is needed:

• The tradespeople who carry out the work for us. Our roofing crews are subcontractors working under our direction, and they receive the details they need to do your job.
• Our software and service providers, such as our customer relationship (CRM) system, email, phone, website hosting and accounting providers, who process information for us under contract.
• Our professional advisers, insurers and, where the law requires it, authorities such as HMRC or the police.

If we ever plan to share your information with anyone else for their own purposes, we will update this policy first and, where the law requires it, ask for your consent.

Transfers outside the UK

Some of our software providers are based in, or store information in, the United States and other countries. Where your information is transferred outside the UK, we rely on the safeguards UK data protection law allows, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.

How long we keep it

• Enquiries that do not lead to work: up to 2 years after our last contact.
• Customers: for as long as your guarantee lasts, plus 12 months, so we can honour it and deal with any claim.
• Financial and tax records: 6 years from the end of the financial year they relate to, as the law requires.

After that we delete the information or anonymise it.

Cookies

This website does not use analytics or advertising cookies. Our hosting provider may set cookies that are strictly necessary for the site to work and stay secure. If we add analytics or advertising cookies in future, we will ask for your consent first and update this policy.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, or to limit how we use it;
• object to us using your information on the basis of our legitimate interests, including the use of photos of your property;
• ask us to send your information to another organisation;
• withdraw your consent to marketing at any time.

To use any of these rights, email support@clearlineuk.com. We will reply within one month. There is usually no charge.

Keeping it safe

We use password-protected systems from established providers, limit access to the people who need it, and only give our subcontractors the details they need for your job.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We will update this page if anything changes. This version was last updated on 8 November 2026.