Draft for business review · Updated 23 September 2026. Contact email, marketing practices, provider transfer arrangements and cookie settings require confirmation before publication.
1. Who is responsible for your information?
Clearline Roofing & Drainage Ltd (company number 17446524), trading as Clearline UK, is responsible for the personal information described in this policy. Our registered office is 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Write to us at this address, marked “Privacy”, to ask a question or exercise a data protection right. This is a correspondence address, not an invitation to visit a work site or office.
2. Information we collect and where it comes from
When you contact us, request a survey, book a call or engage us, we may collect your name, telephone number, email address, property address and postcode, the problem you describe, property details, appointment preferences and correspondence. If we assess or carry out work, relevant records may also include quotations, instructions, access arrangements, invoices and photographs or survey footage showing the property. Please avoid sending information about other people unless it is necessary and you are entitled to share it.
We obtain information from you, people authorised to act for you and the communications and booking services you use to contact us. Our website and embedded providers may receive technical information such as IP address, browser, device, page or referral details and security logs. We do not require sensitive personal information for a routine enquiry; tell us only what is necessary if access or communication needs are relevant.
3. Why we use information and our legal grounds
- Enquiries, appointments and quotations: to take steps at your request before entering a contract. Where you act for a business or someone else, our legitimate interest is responding to their enquiry and coordinating the service.
- Agreed surveys and works: to perform our contract, communicate about the work and administer the customer relationship.
- Accounts and legal records: to meet applicable legal obligations, including accounting and tax requirements.
- Security, complaints and claims: our legitimate interests in protecting people and systems, resolving problems and establishing or defending legal rights. We consider the effect on your rights when relying on legitimate interests.
- Optional marketing and non-essential tracking: consent where required. Any lawful exception for marketing must include an appropriate opportunity to opt out.
Providing enquiry information is voluntary, but we may be unable to respond, arrange access or provide a quotation without relevant contact and property details. Sending an enquiry does not itself mean agreeing to unrelated marketing.
4. Who receives information?
Relevant staff and service providers may process information to provide the requested service. These can include website and IT providers, HighLevel/LeadConnector for enquiry and booking tools, communications providers, and professional advisers. Where needed for agreed work, we may share relevant information with contractors involved in that work. We may also disclose information to insurers, advisers, regulators or authorities where justified or legally required. Access should be limited to the information necessary for the purpose.
The Trustpilot logo is a link to our profile, not a reviews widget. Clicking it takes you to Trustpilot, which processes information under its own privacy notice. Other external websites also have their own policies.
5. Processing outside the UK
Technology providers, including HighLevel/LeadConnector and their suppliers, may process information outside the UK. Where a restricted transfer occurs, an applicable UK adequacy arrangement or appropriate safeguards must be in place, such as approved contractual protections and any necessary additional measures. Contact us at the address above for information about the safeguards applicable to your data or to request a copy, subject to appropriate redactions.
6. How long information is kept
Retention depends on the purpose and type of record. For enquiries that do not proceed, we consider when the enquiry was resolved, whether follow-up was requested and whether a complaint remains open. For customer and property records, we consider completion of the work, ongoing maintenance or warranty obligations, accounting requirements and applicable claim periods. Records needed for an active dispute or legal obligation may be retained longer. Marketing consent and suppression records are retained as needed to demonstrate your preferences and avoid contacting you against your wishes. Records should then be securely deleted or anonymised when no longer needed.
7. Cookies and embedded booking tools
The enquiry form and calendar are provided by HighLevel/LeadConnector. Loading these embedded services connects your browser to their systems and can disclose technical information before you submit a form. Cookies or similar storage may support sessions, security, booking and preferences. The precise tools and their retention depend on the live form and hosting configuration.
Optional analytics or advertising technologies that require consent should only operate after you agree, with an option to refuse and later change your choice. Browser settings can also restrict or delete cookies, although this may affect booking functionality. A privacy notice alone does not set cookie preferences or block tracking.
8. Marketing preferences
Operational messages about an enquiry, appointment or agreed work are separate from promotional messages. Where marketing is sent, you can ask us to stop at any time using the unsubscribe or opt-out route provided in the message, or by writing to us. Withdrawing consent does not affect the lawfulness of earlier processing.
9. Your rights
Depending on the circumstances, you may request access to your information, correction, erasure, restriction or a portable copy, and withdraw consent where we rely on it. These rights are subject to legal conditions and exemptions. We may need proportionate information to verify your identity. We normally respond within one month, with extensions only where permitted and explained to you.
Your right to object: you can object to processing based on legitimate interests for reasons relating to your situation. You can object to direct marketing at any time, and we must stop using your information for that purpose.
The website's qualification questions help prepare for a conversation; they do not themselves enter you into a contract or make a decision with legal or similarly significant effects.
10. Security and complaints
Appropriate technical and organisational measures should protect information against unauthorised access, loss or misuse. No internet service can guarantee absolute security. Please do not include payment card information or unnecessary sensitive details in an enquiry.
Please raise privacy concerns with us using the address above. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113. You do not have to complain to us first.
11. Updates
We may update this policy when our services or processing change. The date above identifies this version. Where required, we will bring significant changes to your attention before using information for a new purpose.